Return, Refund And Replacement Policy

At Quantum Legends, every product is crafted with precision and care. Whether you’re purchasing one of our standard products or a custom 3D creation, we want you to shop with confidence. Please read our policy below before placing your order.

Returns (Standard Products)

We offer a 7-day return policy for all eligible products, excluding all Custom products (i.e. Custom 3D human figures, pet miniatures & other custom products)

To be eligible for a return, the product must:

  • Be unused and in its original condition.
  • Need video proof of unboxing for all return cases
  • Be returned with all original packaging, tags, and accessories.
  • Be accompanied by proof of purchase or your order confirmation.

How to Request a Return

To initiate a return, please contact us at: Email: reachus@quantumlegends.com

Return Address: 207 Gayatri Nagar - B, Durgapura, Jaipur, Rajasthan – 302018

Once your request is approved, we’ll provide return instructions. Returns sent without prior approval will not be accepted.

Custom 3D Human & Pet Miniatures

Every custom miniature is designed exclusively for you using the photos and details you provide. Since these products are personalized and cannot be resold, they are not eligible for returns, exchanges, or refunds once the 3D design has been approved.

Design Approval Process

Before printing, our team will share a 3D design preview for your review.

  • Carefully review the design and request any changes before approving it.
  • Printing begins only after you provide your final approval.
  • Once the 3D design is approved, the order is considered final and cannot be cancelled, returned, exchanged, or refunded.

Before Design Approval

If you wish to cancel your order before approving the 3D design, please contact us as soon as possible.

  • If design work has not yet started, you may be eligible for a full refund.
  • If the design has already been created, design charges will be deducted, and the remaining amount (if applicable) will be refunded.

3. Damaged, Defective or Incorrect Items

Please inspect your order immediately upon delivery.

If you receive:

  • A damaged product
  • A defective product
  • An incorrect item

please contact us within 7 days of delivery so we can review the issue and resolve it as quickly as possible.

4. Refund & Replacement Policy

We are happy to replace products that are damaged during transit or if an incorrect product has been delivered.

Refund & Replacement Eligibility

  • The replacement request must be submitted within 7 days of delivery.
  • A clear, uninterrupted unboxing video is mandatory to validate the claim.
  • The product neither be damaged during shipping nor be incorrect.

How to Request a Refund & Replacement

Email us at reachus@quantumlegends.com with:

  • Order ID
  • Unboxing video
  • Photos
  • Description of the issue

Once verified, we will arrange a replacement at no additional cost.

Replacement Exceptions

Replacement requests will not be accepted for:

  • Damage caused after delivery due to misuse or mishandling.
  • Changes in personal preference.
  • Approved custom 3D designs where the customer later changes their mind.
  • Claims submitted without a valid unboxing video.

Exchanges

We accept exchange requests for standard products only within 7 days of delivery.

Custom 3D Human & Pet Miniatures are not eligible for exchange as they are made exclusively for the individual customer.

Refunds

Once we receive and inspect your returned item (where applicable), we will notify you of the status of your refund.

If approved:

  • Refunds will be processed to your original payment method.
  • Please allow up to 10 business days for the refund to be processed.
  • Your bank or payment provider may require additional processing time.

If more than 15 business days have passed since your refund was approved, please contact us at reachus@quantumlegends.com.

European Union Customers

For orders shipped to countries within the European Union, customers are entitled to a 14-day cooling-off period, unless the product is a personalized or custom-made item, which is exempt under applicable consumer protection laws.

Eligible products may be cancelled or returned within 14 days, provided they are:

  • UnusedIn their original condition
  • Returned with original packaging and tags
  • Accompanied by proof of purchase

Need Help?

If you have any questions regarding your order, returns, refunds, replacements, or custom products, we’re here to help.

Email: reachus@quantumlegends.com

Phone / WhatsApp: +91 72308 87770